Last updated: October 6, 2026
Every Petvibecloth item is printed on demand, just for you. Because of that, we handle returns a little differently than a typical store. Please read this policy before ordering.
Damaged, Defective, or Wrong Items
If your item arrives damaged, has a printing defect, or is not what you ordered, we will make it right with a free replacement or a full refund.
- Contact us through our Contact page within 30 days of delivery.
- Include your order number and clear photos of the problem (and of the label, if you received the wrong item).
- In most cases, you do not need to send the item back.
Change of Mind and Wrong Size
Because items are made to order, we cannot accept returns or exchanges for change of mind, or if you ordered the wrong size or color. Please check the size chart on each product page before ordering. If you are unsure about sizing, contact us before you buy and we will be happy to help.
Lost or Undelivered Packages
If your tracking shows no movement for an extended period, or your package is marked delivered but you cannot find it, contact us within 30 days of the estimated delivery date and we will work with the carrier to resolve it. If an order is returned to us because of an incorrect address provided at checkout, we can reship it once you cover the new shipping cost.
Order Cancellations
Orders can be cancelled for a full refund only before they enter production. Contact us as soon as possible after ordering if you need to cancel.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.
Questions
Reach us anytime through our Contact page. We reply to every message.